Reference

How pika777 Handles Your Personal Data

Your account data belongs to you — this page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectedDANA, OVO, GoPay wallet privacyCookie controls availableData request process clear
pika777 How pika777 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security at pika777 is built around the same trust you place in your DANA, OVO or GoPay wallet every day. We use encrypted connections across the platform and apply access controls so only the account systems that need your data can read it. Here is how we handle each key area.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time without losing account access.
Account Security Login sessions use OTP verification sent to your registered number. If we detect an unfamiliar device or location accessing your account, we prompt re-verification before allowing entry.
Data Retention Account and transaction records are kept for as long as required by the financial record rules that apply in your eligible region. Once the retention period ends, data is deleted from our active systems.
Data Requests You can request a copy of your stored data or ask for specific records to be corrected or deleted. We process requests after verifying your identity via your registered account email or OTP.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your stored data, want to update account details or need to report a privacy concern, our support team handles these requests directly. Responses cover data access, deletion and correction — send your request through any of the channels below and include your registered account email so we can verify your identity before making changes.

Team online

Live Chat

Open the chat window inside your account dashboard. Describe your privacy request and include your registered email. Our team will verify your identity before processing any data change.

Email Support

Send your data request to our support email address listed in the account help section. Include your account username and the specific data you want to access, correct or remove.

Account Settings

Some details — like your display name or contact email — can be updated directly inside your account settings page without needing to contact support at all.

Common Questions About Your Data

These are the questions we hear most often about account data, wallet privacy and your rights as someone using pika777 where local law permits access. If your question is not here, reach us through live chat or email and we will respond with a direct answer.

No. We store only the wallet identifier needed to match your transaction. Your PIN stays inside your wallet app and never passes through our systems at any point.

Yes. Send a deletion request to support with your registered email. We verify your identity first, then process the removal within the timeframe required by applicable rules in your region.

Registration collects your name, email address, date of birth and preferred payment method. We also log the device and browser you use to access your account for security purposes.

Access is restricted to the internal systems that need it — account verification, payment processing and fraud detection. Individual staff access is controlled and logged, not open to the whole team.

We retain transaction records for the period required by the financial compliance rules that apply in your eligible region. After that period, records are removed from active storage.

Go to your account settings page and use the email change option. You will need to verify both your current and new email addresses via OTP before the update takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.